Last updated: 26-07-2026
ProgressGenic Limited (“ProgressGenic”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit https://progressgenic.com (the “Site”), contact us, or use our services, and it sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our Site or submitting your information to us, you acknowledge that you have read and understood this policy.
1. Who we are (Data Controller)
For the purposes of the UK GDPR, the data controller is:
ProgressGenic Limited
Office 757, Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom
Company number: 15133875
Email: contact@progressgenic.com
If you have any questions about this policy or how we handle your data, contact us using the details above.
2. The information we collect
We may collect and process the following categories of personal data:
a. Information you give us directly
- Identity data: name, job title, company name.
- Contact data: email address, telephone number, business address.
- Project data: details of your project, scope, documents or enquiries you share with us.
- Communications: the content of messages you send us via our contact form, email or phone.
b. Information we collect automatically
- Technical data: IP address, browser type and version, device type, operating system, time zone setting.
- Usage data: pages visited, time spent on pages, links clicked, referring website.
- Cookies and similar technologies (see Section 8).
c. Information from third parties
- Analytics providers, advertising networks and search information providers.
- Publicly available sources such as company websites and professional networks (e.g. LinkedIn).
We do not intentionally collect special category data (e.g. health, race, religion) or data about criminal convictions. Please do not send us such data.
3. How we use your information and our legal basis
Under the UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:
| Purpose | Lawful basis |
|---|---|
| To respond to your enquiries and provide quotes | Legitimate interests / steps prior to entering a contract |
| To deliver our services and manage our relationship with you | Performance of a contract |
| To send you administrative and service communications | Performance of a contract / legitimate interests |
| To send marketing communications (where permitted) | Consent / legitimate interests |
| To improve our Site, services and user experience | Legitimate interests |
| To ensure the security of our Site and prevent fraud | Legitimate interests / legal obligation |
| To comply with legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. You can object to this processing at any time (see Section 7).
Where we rely on consent (for example, certain marketing or non-essential cookies), you may withdraw it at any time.
4. Marketing communications
We may send you marketing about our services where you have consented or where we have a legitimate interest (for example, to existing business contacts under the “soft opt-in”).
You can opt out of marketing at any time by clicking “unsubscribe” in any email or by contacting us. Opting out of marketing will not stop service-related communications necessary to provide our services.
5. How we share your information
We do not sell your personal data. We may share it with:
- Service providers and processors who support our business, such as website hosting, form-handling (e.g. our contact-form provider), email delivery, and analytics providers. These parties act on our instructions and are bound by contract to protect your data.
- Professional advisers including lawyers, accountants and insurers where necessary.
- Regulators and authorities where required by law.
- Business transfers, if we merge with or are acquired by another business, in which case data may be transferred subject to this policy.
All third-party processors are required to implement appropriate technical and organisational measures to protect your data.
6. International transfers
Some of our service providers may be located outside the United Kingdom. Where we transfer personal data outside the UK, we ensure an adequate level of protection through one of the following safeguards:
- Transfers to countries the UK Government has deemed to provide adequate protection (“adequacy regulations”); or
- Standard Contractual Clauses / the UK International Data Transfer Agreement (IDTA) or Addendum; or
- Other lawful transfer mechanisms.
You may request a copy of the relevant safeguards by contacting us.
7. Your rights
Under the UK GDPR, you have the following rights in relation to your personal data:
- Right to be informed – about how your data is used (this policy).
- Right of access – to request a copy of the data we hold about you.
- Right to rectification – to have inaccurate or incomplete data corrected.
- Right to erasure – to ask us to delete your data (“right to be forgotten”), in certain circumstances.
- Right to restrict processing – to ask us to limit how we use your data.
- Right to data portability – to receive your data in a structured, commonly used, machine-readable format.
- Right to object – to processing based on legitimate interests or for direct marketing.
- Rights related to automated decision-making and profiling – we do not carry out automated decision-making that produces legal effects.
- Right to withdraw consent – at any time, where processing is based on consent.
To exercise any of these rights, contact us using the details in Section 1. We will respond within one month. There is normally no charge, although we may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.
Right to complain: You may lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at https://ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would appreciate the chance to address your concerns before you approach the ICO.
8. Cookies and similar technologies
Our Site uses cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.
What are cookies? Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and provide information to the site owner.
Types of cookies we use:
- Strictly necessary cookies – required for the Site to function (e.g. security, load balancing, remembering cookie choices). These do not require consent.
- Performance / analytics cookies – help us understand how visitors use the Site (e.g. Google Analytics). Set only with your consent.
- Functional cookies – remember your preferences and choices. Set only with your consent.
- Marketing / targeting cookies – used to deliver relevant advertising and measure campaign effectiveness. Set only with your consent.
Managing cookies: When you first visit our Site you will be shown a cookie banner allowing you to accept, reject or manage non-essential cookies. You can change your preferences at any time via the cookie settings link on our Site. You can also control cookies through your browser settings; however, blocking some cookies may affect how the Site works.
For more detail, see our separate Cookie Policy [or the cookie settings panel], which lists the specific cookies used, their purpose and duration.
9. Data security
We have implemented appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse or alteration. These include encryption in transit (HTTPS), access controls, and secure hosting. While we take reasonable steps to protect your data, no transmission over the internet can be guaranteed to be completely secure.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours where required, and affected individuals without undue delay where the risk is high.
10. Data retention
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting or reporting requirements.
- Enquiry data: retained for up to [24 months] from last contact, unless we enter into a business relationship.
- Client and contract data: retained for the duration of our engagement and for [6–7 years] afterwards to meet legal and tax obligations.
- Form submissions held by our form provider: retained per their retention period and then deleted.
When data is no longer required, we securely delete or anonymise it.
11. Children’s privacy
Our Site and services are intended for businesses and professionals. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will delete it.
12. Third-party links
Our Site may contain links to third-party websites (including Writegenic AI and social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Significant changes will be communicated where appropriate. Please review this page periodically.
14. Contact us
For any questions, requests or concerns regarding this Privacy Policy or your personal data, please contact:
ProgressGenic Limited
Office 757, Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom
Email: contact@progressgenic.com